MANY PEOPLE have started to contact Canon to inquiry, complain, and request a Firmware Update that allows FULL MANUAL Settings in Movie Mode, giving the chance to use it “Professionally”.

Here below are some ideas about something you can do to encourage, or push Canon to do so:

“I just got off the phone with a nice lady from Canon technical support. She took my request for manual video control (shutter, fps, ISO, etc) and entered it into their system. She said that with enough volume of customer feedback it will be escalated to the product managers at headquarters.”

1. The best way to get yourself heard? According to her it is to call and let the rep know you want to file a suggestion:

In the USA:
For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. – 12:00 midnight. EST, Saturday 10:00 a.m. – 8:00 p.m., excluding holidays).

Outside the USA:
Check your Canon web site for the appropriate phone number.

2. Everyone can send an inquiry to Canon’s e-mail Support (like many already did)

Canon e-mail Support for 5D Mark II (USA):

http://www.usa.canon.com/consumer/contr … elid=17662
Outside the USA: check the Canon web site of your country.

Click on “Support by E-Mail”, then click on “Send an E-Mail Inquiry” and then fill the form.

48-72hs aprox. AFTER you received the answer from Canon Support, you WILL receive a SURVEY from Canon too. You can complete the survey (you must be 18 y/o or older), telling how the assistance was, and then make a Suggestion and REQUEST to really give Full Manual Control in Movie Mode, (what they advertised), in your own words, via Firmware Update.

3. If Canon will not pay attention to its customers, perhaps they will pay attention to the U.S. Federal Trade Commission.

You can use the complaint wizard at:
https://www.FTCComplaintAssistant.gov/
and include all the information you got from the white paper and what the camera actually offers.
(Actually, don’t do option 3… it’s LAME) 🙂

4. Promote this web site

Another thing to do is to promote this web site and thereby helping us getting more attention. Post the link on your web sites and forums related to the 5D Mark II.

5. Sign this petition

http://www.PetitionOnline.com/5dmark2/petition.html
(it takes about 15 seconds to sign it)

There is only one rule: IN ALL CASES BE RESPECTFUL and clear, Check Carefully ALL the information and what you write before sending.

15 Responses to “What Can I Do?”


  1. 1 Burt January 28, 2009 at 11:40 pm

    The best thing to do is request a dedicated video camera with a 35mm sensor, instead of trying to make an SLR a video camera.

  2. 2 Mark January 29, 2009 at 5:32 am

    I agree with this site, but option 3 is LAME. I don’t want politicians telling any private entity what should or should not go into their products — let’s leave that to us customers.

  3. 3 Joe Kohen January 29, 2009 at 6:08 am

    I support this change and would be happy to see canon work on this ASAP.
    while many photographers switched to Nikon in the past year or so (since the D3 is out) I think Canon should listen to it’s customers that have waited for this camera and now asking to improve it’s features.

  4. 4 5dfix January 29, 2009 at 6:12 am

    @Burt: To request a 35mm would be a possibility but you have to consider that we are also photographers. Especially for the low budget filming the 5D2 is a good combination.

  5. 5 5dfix January 29, 2009 at 6:13 am

    @Mark: Yes you are right, Option 3 is LAME! I will remove it as soon as possible. (thanks for your feedback)

  6. 6 Karbon Arc January 29, 2009 at 6:20 am

    Thanks for creating this site, i have been pushing for manual control since September. It’s unfortunate that many people don’t understand the need for it and feel the need to comment regardless. Maybe if they also read http://prolost.blogspot.com/ it will help them better understand. In Stu’s words “With 24p and manual exposure control this camera would be of use. Without those adjustments, it’s a tantalizing but ultimately frustrating curiosity to the DV Rebel. The best thing about it is what it portends for the very near future.” Here’s hoping for a manual future.

  7. 7 patrik January 29, 2009 at 7:15 am

    really want to buy it – but haven’t been able to convince myself as these features are not enabled yet – thanks for the site

  8. 8 Martin January 29, 2009 at 12:28 pm

    I see the video mode in my 5DMII only as a first step from Canon in the video direction.
    Now they have to improve the functions in two directions:

    1) I need a good AF mode like all other video cameras. If I zoom in or out, if a person move or if I panning.
    That is “state of the art” in all video cameras

    2) Control about the functions like aperture and ISO. And I miss a simple counter, for the seconds of record time.

  9. 9 5dfix January 29, 2009 at 1:06 pm

    Counter is a good idea…

  10. 10 Mark January 29, 2009 at 5:49 pm

    Ha Ha. Nice. Anyways here is a good reason for Canon to put Aperture control in the camera: if they fail to do so 5D II users will buy NIKON lenses (which allow manual control on the 5D II).

    In the meantime it might be a good idea to list work arounds for users to control things. For example LaForte mentioned the use of ND filters; focusing, locking and recomposing; etc. to control Aperture.

  11. 11 5dfix January 29, 2009 at 7:26 pm

    @Mark: That’s what i have mentioned on the last blog entry. If you find good tutorials post them here and I will make an entry.

  12. 12 Photographer / Videographer January 30, 2009 at 12:07 am

    Using ND filters are common technique on Filmmaking.

    ND Filters are necessary even with manual aperture control if you want to use a lens wide open (or at big aperture) in a bright scene.

    Remember that filming is different than taking photographs where you have more shutter speed options.

    To record video with a nice blur you can not set the shutter speed to 1/250 (for instance); you have to set it from 1/24 to 1/60, 1/80 or so. (not possible to set a shutter speed slower than the frame rate, obviously). Please do not confuse frame rate with shutter speed.

    So, in a bright scene, to keep a nice blur effect (keeping the shutter speed between those ranges), you must either:
    1- Close the Iris (aperture ring), thus loosing the narrow Depth-of-Field we want…
    2- Use ND Filters to decrease the light reaching the sensor
    3- Set a lower ISO on a digital movie camera

    Or of course, use a combination of these actions.

    — The Actual workarounds (like locking the exposure when aiming the camera to a specific light source, then reframing the scene, etc., etc.) to achieve manual Aperture Control and some other control over Exposure, are just some tricks that customers do to get what Canon SHOULD already give (for a camera also aimed to Videographers, as they stated) without SO many inconveniences!!

  13. 13 Photographer / Videographer March 28, 2009 at 10:44 am

    ANOTHER ACTIONS YOU MAY TAKE:

    — WRITE a REVIEW at CANON Website

    Write a review at their own site, telling what you think, requesting for full manual control (and others if you want).

    Here is the page at Canon USA:
    http://www.usa.canon.com/consumer/controller?act=ModelDetailAct&fcategoryid=139&modelid=17662

    Then Click at “Write a Review”

    REMEMBER: some restrictions may apply to have your review displayed online.
    One restriction is NOT TO MENTION ANOTHER BRAND NAME. Also be RESPECTFUL.

    — WRITE a REVIEW at RETAILERS Website

    Write your own review at the 5D Mark II’s page.
    This is very useful too. And some retailers share the same Review system, so it could appear in more than one website.

    Write them at B&H, Adorama, Amazon, etc.

    — CONTACT Canon Representative in EUROPE:

    Contact Canon and place a suggestion. ASK/REQUEST that your suggestion be Entered into their system AND Forwarded to the Product Managers at Headquarters

    List of European Professional Representatives can be found here:
    http://cpn.canon-europe.com/content/contact_us/representatives.do

  14. 14 UltraProDiretcor March 30, 2009 at 10:27 pm

    Has anyone considered getting the petition translated into Japanese and also sending it snail mail?

    Can any Japaneses users put themselves forward and do this?

    Also revising (or removing) the secondary improvement requests… as you are demanding a lot in one go. Many of these secondary requests are silly. Gain control on MIC… come on!

    Get it translated and send and dont stop sending…

    fuck it, Im going to Mr. Maeda house.

  15. 15 Photographer / Videographer April 2, 2009 at 12:15 am

    The petition can not be modified once it was posted.

    Maybe there are too many improvements suggestions, although they were suggested by many people (including Mic level control, “Mic gain”, that in fact even a P&S has Mic level control… it’s not a weird suggestion at all). The same happen to Bracketing, etc.

    — Sending the petition in english with a copy in japanese is not a bad idea.

    But we need to know the RIGHT physical address where to send it to.

    — If anyone knows it ACCURATELLY, PLEASE contact the Admin of this site, or the person who started the Petition.

    It could be VERY helpful.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s





%d bloggers like this: