Canon Responses

A guy from the cinema5d.com forum mailed Canon 3 times…

Here are the responses:

Jan 22 (here they are saying that there are no plans and basically saying that future products may offer manual control):

There are no plans to add additional frame rates or control for video on
the 5D Mark II, however, future cameras may offer more features.

Jan 31 (keep in mind that no mention of depth of field was made in my second request):

Thank you for your inquiry. We value you as a Canon customer and
appreciate the opportunity to assist you. We are sorry to hear that you
are hindered by the lack of more manual control on your 5D Mark II.

With the EOS 5D Mark II, depth of field in movie mode can be effectively
controlled by adjusting camera to subject distance and lens focal
length. To increase depth of field in movie mode, move away from the
subject and/or reduce the focal length of the lens. To reduce depth of
field in movie mode, move closer to the subject and/or increase the
focal length of the lens.

Feb 1 (they are no longer saying no firmware is coming):

Unfortunately, we do not have any information at this time regarding any
future firmware updates for the EOS 5D Mark II or what changes will be

made in future firmware updates.

What answer did you receive from Canon? Please share them in the comments.

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4 Responses to “Canon Responses”


  1. 1 Lars February 4, 2009 at 2:17 pm

    I got the exactly same DoF reply, which just goes to show how much effort they put in to their customer service.

    The thing is, as I wrote, that not only is the camera a bitch to work with, but it also makes you and them look unprofessional, with regard to controlling the shutter/aperture.

    That it can blow shoots for you is even worse. I mean, for a PAL person as me, this camera is hard to use with the 30p, for short videos (say from a photoshoot) that you want to put on the web, the camera is too dangerous to use, because the chance of a blown shoot is very high.

    That was what I was trying to tell them, and what I got.. was a lousy “lesson” in DoF.

  2. 2 5dfix February 4, 2009 at 5:55 pm

    Thanks for the reply… By the way, we know how DOF works! 🙂

  3. 3 Jim February 4, 2009 at 6:51 pm

    I got:

    Thank you for your enquiry regarding your Canon EOS 5D Mark ll.

    Please be advised that Canon does not comment on plans regarding future firmware updates. As soon the firmware updates are released it will be available on Canon website.
    ——————

    That’s bizarre that they’re so clueless to what we really want that they think a basic lesson in DOF would appease us!

  4. 4 Lars February 4, 2009 at 8:13 pm

    Later after another reply I got this:

    “Thanks for following up with us and for taking the time to detail your
    thoughts on the camera.

    We are well aware of the interest that some photographers and
    videographers have in gaining more control over the footage they shoot.
    I’m not sure what we may or may not do to address the points you
    mentioned, but we are always looking to improve the functionality of our
    cameras.

    In addition to what ****** mentioned, you can also use the AE Lock
    button and the Exposure Compensation controls to tweak what settings the
    camera uses.

    If you have not done so already, you might also find some interesting
    ideas about controlling the camera at sites like dvinfo.net. We don’t
    endorse everything found on those forum-based sites, but they tend to
    have a wide range of knowledgeable professionals who are ready to share
    their own thoughts and experiences. Perhaps some of their techniques
    will be helpful to you.

    I hope that helps, but please let us know if we can be of any further
    assistance with your 5D Mark II.”


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